This chapter covers typical problems in PeopleSync address lists. The listed possible reasons for your problem might help you to troubleshoot the problem.
Address list not available on device
Symptoms:
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Address list is not visible on device
Cause:
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Device not synchronized
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Insufficient permissions
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Address book disabled
Resolution:
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Make sure that the address list is enabled in the PeopleSync Console.
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Verify that a group has been assigned with at least “Read” permissions and that the user in question is a member of the group.
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Try to force synchronization on the device. If the address list still does not appear, have the user open the PeopleSync Server URL in a web browser and log on with his credentials. Navigate to addressbooks, then click on the username and verify that the address list is shown.
Address list content changes continuously or changes are undone
Symptoms:
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Address list changes continuously, although the underlying data source does not.
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Changes made by users are undone after some time.
Cause:
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A user group can modify the address list’s content and the address list has an agent configured.
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It is not recommended to allow users to modify an address list, and at the same time, have an agent import data into the same list.
Resolution:
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Revoke the “Modify” permission in the address list’s permissions.
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As an alternative, disable the associated agent.